Live Phone Chat: Is It A Boom Or Bust For Your Retail Business?

During the 2014 Boxing Day sales, a representative of Myers stated that "Online has been a real benefit to us, but I acknowledge also that there's a lot of other online offers out there today and it's more competitive." Retail stores like yours only stay popular if they can offer great customer support year round, but in particular during the busiest times of business. If you are considering adding live phone chat to your arsenal of customer service for your online sales, here are three factors to help you decide whether it is the best fit for you. Read More